Frequently Asked Questions

Find answers to common questions about Neurally, AI capabilities, integrations, pricing, and support.

What is Neurally?

Neurally is an AI-powered chatbot platform designed to enhance user interactions with natural language processing, semantic search, and real-time contextual awareness.

How does Neurally integrate with my website?

Neurally provides multiple integration options, including embedding on websites, API access, CRM integrations, and WhatsApp Business.

What AI models does Neurally support?

Neurally supports multiple AI providers, including OpenAI, Gemini, and Anthropic, allowing flexibility in model selection.

Can I train Neurally on my own data?

Yes! Neurally allows businesses to upload custom knowledge bases, documents, and data sources to improve AI responses based on their industry and use case.

Does Neurally support multiple languages?

Yes, Neurally can understand and generate responses in multiple languages, making it ideal for global businesses and multilingual customer support.

Is there a free version of Neurally?

Yes! Neurally offers a free plan with limited AI interactions. Paid plans provide enhanced capabilities, higher limits, and premium features.

What payment plans are available?

Neurally offers flexible monthly and yearly subscription plans, including Free, Pro, and Enterprise tiers. Custom pricing is available for businesses with specific needs.

Can Neurally be used for customer support automation?

Absolutely! Neurally can automate customer support by handling FAQs, order tracking, service inquiries, and more, reducing response time and improving user satisfaction.

How secure is Neurally?

Neurally follows strict security protocols, including data encryption, GDPR compliance, and AI safety measures to ensure customer data is protected.

Can Neurally be integrated with CRM systems?

Yes, Neurally integrates seamlessly with popular CRM platforms like HubSpot, Salesforce, and Zendesk, enabling businesses to manage customer interactions efficiently.

How does Neurally handle sensitive or confidential data?

Neurally ensures data privacy and security by encrypting stored data, restricting access controls, and allowing businesses to configure AI responses to avoid sensitive topics.

What kind of support does Neurally offer?

Neurally provides customer support via live chat, email, a dedicated knowledge base, and priority support for Pro and Enterprise users.

Does Neurally require technical expertise to set up?

No, Neurally is designed for both technical and non-technical users. It provides an easy-to-use interface for setup, and API options for developers who need advanced integrations.

Can I customize Neurally’s chatbot appearance and behavior?

Yes! Businesses can fully customize the chatbot’s branding, UI elements, tone of voice, and conversational behavior to align with their brand identity.

How do I get started with Neurally?

Simply sign up on our website, choose a plan, and start integrating Neurally into your platform using our guided setup process.