Privacy Policy

Neurally is committed to protecting your privacy. This policy explains how we handle your data:

  • Data Collection: We collect only the data necessary for service functionality and do not sell it to third parties.
  • Usage Tracking: We may track usage patterns to improve AI responses, ensuring a better user experience.
  • Third-Party Services: We integrate with secure APIs and ensure compliance with industry standards.

Data Security & AI Transparency

Neurally ensures full transparency regarding AI models and data security:

  • Data Storage: Conversations are not permanently stored; we retain logs for service improvements only.
  • Encryption: End-to-end encryption protects all AI-generated responses.
  • User Control: Users can request data deletion or opt-out of tracking at any time.

Terms of Service

By using Neurally, you agree to these terms:

  • Acceptable Use: Users must not exploit the AI for illegal or harmful purposes.
  • Intellectual Property: AI-generated responses are copyrighted under Neurally’s IP policy.
  • Service Limitations: AI is provided "as is," and responses should be validated for accuracy.

User Rights & Compliance

We respect user rights and adhere to international privacy laws:

  • GDPR Compliance: European users have the right to access, rectify, or delete their personal data.
  • CCPA Compliance: California users can opt out of data collection.
  • Policy Updates: Neurally will notify users of significant policy changes.

Shipping & Delivery

Neurally provides AI-powered SaaS solutions, including AI chatbots, API integrations, and enterprise AI consulting. As our services are digital, no physical shipping is required.

  • Service Activation: Upon successful payment, digital services such as AI chatbot deployment and API access are typically activated within 24-48 hours.
  • Enterprise AI Customization: Custom AI models and integrations may take up to 7-14 business days, depending on the project scope. Delivery timelines will be communicated.
  • Consulting Services: AI training and consulting sessions are scheduled within 3-5 business days of order confirmation.
  • Refunds & Cancellations: Refund requests are subject to our Refund Policy.

Refund Policy

Refund Policy

We strive to provide seamless services, but if a refund is required, the following policy applies:

  • Eligibility for Refund: Refunds are only applicable for failed transactions, duplicate payments, or cancellations within the valid period.
  • Refund Timeline:
    • Transaction Failures: Automatic refund within 5-7 business days.
    • Duplicate Payments: Verified refunds within 7-10 business days.
    • Cancellation by User: Refunds are processed within 30 business days of approval.
    • Cancellation by Neurally: Full refund within 30 business days.
  • Refund Mode: Refunds will be credited back to the original payment method (credit card, debit card, UPI, or bank transfer).
  • Contact for Refunds: If your refund is delayed, please reach out to support@neurally.in with your transaction ID.

Contact Information

If you have concerns regarding our policies, contact us:

Email: support@neurally.in